Shipping & Delivery Policy
Shipping & Delivery Policy
Thank you for shopping at SoftPlayPlus (softplayplus.shop). We are dedicated to providing reliable, transparent, and complimentary tracked delivery across the United Kingdom for our modern outdoor living collections.
1. Order Processing Time
All orders are reviewed, prepared in reinforced protective furniture packaging, and dispatched within 1–2 business days (Monday through Friday, excluding public bank holidays). Orders placed over the weekend or on public holidays are processed on the next business day.
2. Shipping Destinations, Costs & Transit Times
| Destination | Delivery Method | Estimated Transit Time | Shipping Cost |
|---|---|---|---|
| United Kingdom (Mainland) | Tracked Freight / Courier Delivery | 3–5 Business Days | FREE (£0.00) |
| Northern Ireland & Offshore Islands | Specialist Tracked Courier | 5–7 Business Days | FREE (£0.00) |
3. Shipment Confirmation & Tracking
Once your order has been dispatched from our distribution center, you will automatically receive a dispatch confirmation email containing your tracking number and a direct tracking link to monitor your delivery status in real time.
4. Delivery Process & Oversized Items
Our dining sets, conversation furniture, and lounge seating are carefully packed to prevent damage during transit. For larger multi-box sets, the courier will provide a delivery window and tracked notifications. Please ensure an adult is available at the delivery address to receive the shipment.
5. Address Changes & Order Modifications
If you need to change your delivery address after placing an order, please contact our support team immediately at support@softplayplus.shop. Address changes can be accommodated prior to courier collection.
6. Damages in Transit
If your package or furniture arrives with visible damage, please take photos of the packaging and items and contact us within 48 hours of delivery at support@softplayplus.shop. We will promptly arrange a free replacement or full refund in accordance with our Return & Refund Policy.
7. Customer Support Contact
For any questions regarding shipping times, courier updates, or special delivery requirements, please contact us:
- Email: support@softplayplus.shop
- Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM GMT
- Response Time: Within 24 business hours