Frequently Asked Questions
Frequently Asked Questions
Common questions regarding our outdoor furniture, delivery timeframes, materials, and 30-day return policy.
Orders & Shipping
Orders are processed and dispatched within 1–2 business days. Once your shipment is collected by the courier, you will receive an automated dispatch email containing your tracking number.
We provide complimentary standard delivery on all orders. Typical courier transit time within the UK is 3–5 business days following dispatch.
Materials & Maintenance
Yes. Acacia is a dense, durable hardwood with natural oils that resist moisture. We finish all frames with a protective oil seal. To prolong the natural color and luster of the wood, we recommend applying outdoor timber oil once or twice per season and using breathable furniture covers during winter months.
Our hand-woven synthetic rope and water-resistant cushion fabrics wipe clean with a soft cloth, lukewarm water, and mild soap. Avoid harsh chemical cleaners or abrasive brushes.
Returns & Guarantee
We offer a 30-day return policy from the date of delivery. Items must be returned in unused, unassembled condition with original packaging. For full instructions, see our Return & Refund Policy.
If an item is damaged during transit, please contact our support team at support@softplayplus.shop within 48 hours of delivery with photos of the issue. We will arrange a prepaid return and immediate replacement or full refund.